Effective Date: 20 March 2024
This Return and Refund Policy outlines the terms and conditions for returning and refunding products purchased from Fashion Shop (“we,” “us,” or “our”) through our website.
- Returns:
We accept returns of unused and unworn merchandise within 14 days of the delivery date. To initiate a return, please contact us at [email protected] to request a return authorization. You will be responsible for the return shipping costs unless the return is due to our error. - Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 6 days. - Exchanges:
If you would like to exchange an item for a different size or color, please contact us at [email protected] to arrange for an exchange. You will be responsible for the return shipping costs, and any price difference between the exchanged items. - Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please contact us immediately at [email protected] to report the issue. We will work with you to arrange for a replacement or refund as soon as possible. - Contact Us:
If you have any questions or concerns about our Return and Refund Policy, please contact us at:
- Address: 3 Temasek Blvd, Singapore 038983
- Email: [email protected]
- Phone: +65 8123 4567
Changes to This Return and Refund Policy:
We reserve the right to modify this Return and Refund Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.